Delivery Information
Order Processing
Orders placed before 12:00 PM (midday) are processed and dispatched on the same business day. Orders placed after this time will be processed on the next business day. Our business hours are Monday to Friday, excluding public holidays.
Shipping Options
We offer the following delivery services:
- Standard Delivery (3-5 business days)
- Express Delivery (1-2 business days)
- Next Day Delivery (order before 12:00 PM)
Shipping costs are calculated at checkout based on your order value and delivery destination. Free standard shipping is available for orders over a specified amount.
Delivery Areas
We currently deliver to addresses within the domestic territory. Some remote areas may have extended delivery times or additional charges.
Order Tracking
Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this number to monitor your delivery status through our website or the carrier’s tracking system.
Delivery Instructions
You can add special delivery instructions during checkout. While we strive to follow these requests, please note that they cannot be guaranteed in all circumstances.
Failed Deliveries
If you are not available to receive your delivery, the carrier will typically leave a card with instructions on how to rearrange delivery or collect your package from a local depot.
Delivery Issues
For any concerns regarding your delivery, please contact us through the online form on our website. Our customer service team will investigate and respond within 24 business hours.
International Delivery
We currently do not offer international shipping services. We apologize for any inconvenience this may cause.
Holiday Periods
During busy holiday seasons, please allow additional time for order processing and delivery. Specific holiday delivery deadlines will be announced on our website.
Signature Required
For security purposes, all deliveries require a signature upon receipt. Please ensure someone is available at the delivery address to accept the package.
Contact Information
For delivery-related inquiries, please use the contact form available on our website. Our team will assist you with any questions or concerns regarding your order delivery.
Please note that all delivery times are estimates and not guaranteed. External factors such as weather conditions or carrier delays may occasionally affect delivery schedules.